At Bright Leads Media, we strive to provide exceptional service and value to our clients. If, for any reason, you are not satisfied with a product or service, please review our refund and returns policy outlined below.

1. Digital Products and Services

Due to the nature of our digital products and services, refunds and returns may vary based on the service provided. If you experience any issues or concerns, please contact us directly, and we’ll work with you to find an appropriate solution.

Non-Refundable Services

Certain services may not qualify for refunds, such as:

• Completed digital services (e.g., graphic design, digital marketing strategy implementation, website development once delivered)
• Downloadable or custom digital products

Refund Eligibility for Services

Refunds may be issued under specific circumstances, including:

• Cancellations requested within 24 hours of purchase and before service commencement
• Errors in billing or duplicate charges

If eligible, refunds will be processed within 7–10 business days, returned to the original payment method.

2. Service Revisions and Modifications

In cases where you’re not fully satisfied, we offer reasonable revisions to ensure the final service meets your expectations. If additional modifications are needed, please contact us, and we’ll strive to address any issues within the agreed service scope.

3. Cancellations

If you wish to cancel a service before it has started, please contact us as soon as possible. Cancellations may be subject to a processing fee to cover administrative costs.

4. How to Request a Refund or Return

To initiate a refund request or address concerns about your service:

• Email: Contact us at contact@brightleadsmedia.com with your order details and reason for the request.
• Phone: +216-340-7210

Our customer service team will review your request, and you will be informed of the outcome within 5 business days.

5. Changes to this Policy

Bright Leads Media may update this Refund and Returns Policy as needed to reflect changes in our offerings or policies. We encourage clients to review this page periodically for any updates.